... 8 Activity 2.2: Identifying Business Processes Exercise 1: Identify Business Processes ! List the business processes 1. Read the Ferguson and Bardell, Inc. ... read the case study, use the space below to list the business processes. 3. Next, identify the type of business process (general, line of business, value-added, or support). 4. When you are ... value-added, or support). 4. When you are finished, you will discuss your results in class. Business process Type ...