... and customer service is its priority care. Thus,in this study on the topic Customer service recommendations to increase sales for Kichi-Kichi hot pot bar restaurant on 61 Ma May street, Ha Noi ... FRAMEWORK1. Customer care or customer service definition Customer service is the provision of service to customers before, during, and after apurchase. According to Jamier L. Scott (2002), Customer service ... designed to enhance the level of customer satisfaction – that is, the feelingthat a product or service has met the customer expectation." 2 In opinion of this customer, customer service...