... sample of respondents from the Malaysian Public Service agencies. In specific, the objectives of this study were twofold: firstly, to assess the internal consistency reliability of the job ... received with regard to the public service poor performance, such as delays in service provision, unfair actions/decisions of the administrators, abuse of power, misconduct of the officials, and failure ... description that is the clearly specifiable terms of the person’s employment contract with the organization; the behavior is rather a matter of personal choice, such that the omission is not...