... employment conditions, relationshipsbetween peers and the organisational role in the com-munity will be more prone to improve the qua lity of the PA programme; therefore, the evaluation of theses issuesshould ... they also takepart in the service process, influencing both the pro-cess’s performance and the perception of quality of the service produced [90]. One of the most commonly usedtechniques for ... [45,97], communityinvolvement in these programmes is critical to its suc-cess, so it is concerning that the most of the coordina-tors do not pay attention to these indicators. The Key performance...