... adding value toyou, your customers, and your organization?Why is this program topic important to you, your customers, and your organization?Allow 5–10 minutes for brainstorming and then have groups ... supervisors of your participants, you may be able to arrangetime for on-the-job performance observations. In sitting with or standing behind par-ticipants as they work and interact with customers, ... partici-pants and their supervisors, peers, and customers. This strategy can be coupled with theon-the-job observations you read about earlier. To conduct your interview, you can fol-low a format...