... and practice” (1999) [26] Turban E., E.A Jay, T.P. Liang, Decision Support Systems and Intelligent Systems , Decision Support Systems: An overview (2007) 137. [27] Tribus, Myron, “Ten Management ... higher education based on ISO 9000 factors. 3.3. Decision making in group decision support systems (GDSS) for VNU Based on ISO 9000 factors for a case study of VNU, the factors will be analyzed ... helpful to support the decision of the strategy planning development in educational management. 5.3. Recommendation for future works This study is applied AHP model for semi-structured decision...