... Switzerland, Australia, and Singapore Internal Service Systems and Cultural Differences: An Exploratory Study of Switzerland, Australia, and Singapore 10 Figure 2: Conceptual model and Hypotheses ... GAP 1 AND INTERNAL GAP 3 120 Internal Service Systems and Cultural Differences: An Exploratory Study of Switzerland, Australia, and Singapore FIGURE 27: RELATIONSHIP BETWEEN CULTURE AND SERVICE ... Switzerland, Australia, and Singapore TABLE 67: CHOICE SETS BOTH OPTIONS IN SHORT TEXT 320 Internal Service Systems and Cultural Differences: An Exploratory Study of Switzerland, Australia, and...