... includes research design and method, procedures of the study, sampling and population, data collection and data analysis. Chapter 4, Findings and Discussion, focuses on analysis and discussion ... with planning and writing successful business letter and trade contracts, Krizan, Harcourt [18] provides readers with business letter formats in proper structures, phrases and expressions.Some ... in a business, that is the style of official documents”. It is not homogeneous and is represented by the following subtypes or variants: +The language of business documents +The language of...