... externalsources; the integration of internal and externalknowledge and its application to problem solving; the creation of new knowledge and the generation of innovations from this integration, and ... that is, an interactionbetween actions and behaviors. The action of creation does not consist of the processing of infor-mation or data, since the obtaining of tacit knowl-edge, which cannot ... view of the firm, as an overall change process and a form of organisational renewal, focused on innovation,through the creation, transmission and application of new knowledge (Cohen and Levinthal,...