... remember all of the counselors’ and C.Os’ names through their extensions within several hours of the first day. I had made a lot of mistakes in transferring the calls, and I dealt with the call ... receiving and making phone calls. I listen to the customers’ demands and answer their questions if I can, or I will transfer to the right counselors and C.O. Sometimes the people in demand are ... Vinh, Binh Phuoc, Vung Tau, Ha Noi, etc. Therefore, they usually call to the office and demand to talk with their counselors or C.O (case officers). The company’s call center has fifteen extensions....