... load, and to produce detailed reports and logs for documentation purposes. With these tools, analyze processor load, the disk subsystem usage, memory and virtual memory use, and the network subsystem ... boundaries. They have the potential to become political and be delayed if the right people are not involved at the right levels and at the appropriate time. Module 1: Introduction to Change and ... Acts as the customer advocate for the team and the team advocate to the customer. Program Management. Acts as a leader, facilitator, and coordinator of the project, but does not act as the...