... ServiceCustomer ServiceAn interesting experience with AT&T–Getting a bill for $0. 00 –Receiving collection notices for $0. 00 Moving from transactional only sites to relationship sites–Must integrate ... Inc.www.ebstrategy.comwww.ebstrategy.comcontact@ebstrategy.comcontact@ebstrategy.com678-339- 123 6 x 201 678-339- 123 6 x 201 Fax - 678-339-9793Fax - 678-339-9793 www.ebstrategy.com 3 -© e-Business Strategies, ... branches, ATMs, call center, etc.Call centerBranchWebATM, In-store www.ebstrategy.com 22 -© e-Business Strategies, Inc.Middleware: Support the Integration Middleware: Support the...