... India like CII Business excellence award , Rajiv Ghandi national quality award and Tata groups Excellence Award and compare with international awards • Students can identify any 2 products and ... Management Text and Cases, G. Nagalingappa & Manjunath VS, Excel books. 4. Total Quality Management, Shridhar Bhat, Himalaya Publication 119 REFERENCE BOOKS: 1.Total Quality Management ... to training and development: Meaning and significance, theories of adult learning, pedagogy and andragogy, classification of learning capabilities, Bloom’s taxonomy, Learning enhancement factors,...