... 22–24phantom stock, 132–133PILLAR, 89–90, 208–211 practice acquisitions, 177–181 practice life cycle, 7–11 practice- management assessment, 190 193 Practice Navigator™, 25Principle-Centered Leadership ... industry trends, practice management, and merg-ers and acquisitions. In 199 6, the Washington Society of CPAs rec-ognized him as the “outstanding instructor of the year.” Every year since 199 9, Accounting ... 17–18, 45client analysis of, 26–27, 194 197 demands, 2–3 entrepreneurs and relationships with, 56–58 satisfaction affected by growth, 60 selection ratio, 219 surveys, 39–47Client Audit process,...