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FPT EDUCATIONFPT POLYTECHNIC COLLEGEEnglish for Tourism & HospitalityTOPIC 4: BOOKING A TABLE FOR GUESTBY PHONE Instructor: Lê Lâm Huỳnh Thông, Mr.Class: EHO1004_2Student’s name 1: Lê Ph
Trang 1FPT EDUCATIONFPT POLYTECHNIC COLLEGEEnglish for Tourism & HospitalityTOPIC 4: BOOKING A TABLE FOR GUESTBY PHONE Instructor: Lê Lâm Huỳnh Thông, Mr.Class: EHO1004_2Student’s name 1: Lê Phạm Phương AnhStudent’s name 2: Mai Hoàng Vỹ KiệtStudent code 1: PS28648Student code 2: PS20714Ho Chi Minh City, October 2022Trang 3 INTRODUCTIONDA VITTORIO RESTAURANTA LOCATIONAfter it first opened its doors in 1966 in Bergamo (Italy), extended to StMoritz (Switzerland) and Shanghai (China), and been awarded 8 Michelin starsin total between them, Da Vittorio has opened their latest restaurant within TheReverie Saigon Hotel, situated in the heart of Ho Chi Minh city.Cuisine: Italian fine diningLocation: Level B1, 1 & Mezzanine of Times Square VietNam57 – 69F Dong Khoi street, District 1, Ho Chi Minh cityCapacity: 86 personsOpening hours: 5:30 pm – 10:00 pm (closed every Sunday)Telephone: (+84) 28 3823 6688Email: DaVittorio@thereveriesaigon.comTrang 4B DECORATIONCovering an area of 1,000 square meters, Da Vittorio Saigon is set on twofloors in a luxurious and elegant space, featuring the stunning beauty of thefamous Italian furniture collection and the intricate mosaics in the interior.The restaurant has a capacity of 86 guests, including:Too long to read onyour phone? Saveto read later onyour computerSave to a StudylistTrang 5One main lobby area that can accommodate up to 35 guests6 private dining rooms, suitable for company parties or intimatefamily gatheringsTrang 6An American-style bar for intimate meetings or exclusivecocktails4 private spaces for romantic datesC TOURIST ATTRACTIONSThe restaurant is located in the center of the city, so there are several placescustomers can visit before or after the meal, such as Bitexco Financial Tower,Nguyen Hue walking street, Sai Gon Waterbus Station, the neoclassical CentralPost Office, so on.D MENUTrang 7Chef Matteo Fontana, dispatched from Da Vittorio, together with RestaurantManager Luigi Antonio Valentini, has created a high-end Italian diningexperience made from high-quality imported ingredients and locally sourcedingredients, which touches all the senses, while still imbued with familytraditions.Trang 8A signature-tasting menu is offered alongside a more conventional a la carte menu(Includes 6-20 dishes with small servings, meticulously elaborated) …Trang 9… and a range of 400 award-winning labels await Saigon’s wine lovers.Trang 10Notes: Please keep in mind the following when making an orderTrang 11OUTLINETOPIC 4:Student A: You are a staff work in the restaurant taking a guest booking byphone, and giving all information as the guest requests Give solutions whenthe restaurant is fully booked/ closed.Student B: You are a guest calling to the restaurant book a table and a car park.You don’t know the restaurant’s address, open and close time, car park, etc.Booking a table for guest by phonePick up the phone before 3 rings.Answer the phone / Greet customer in friendly.− Good morning/good afternoon/good evening, Da Vittorio restaurant Howcan I help you?Respond to all customer’s questions.− Restaurant’s opening time− Restaurant’s address− Parking placeCheck the table's status based on the date selected by the customer − Please let me check again.− Allow me to check again.Trang 12Recommending nearby attractions as the guest request.Confirm guest’s information− Name− Arrival time− One table for twoThanks to the customer for choosing you and finishing the conversation.− Thank you for calling.− Thank you for choosing us.Trang 13CONVERSATIONTHE CONVERSATION:Phuong Anh: Staff (S) – Vy Kiet: Caller (C)S: Good morning, Da Vittorio restaurant, Phuong Anh’s speaking How can Ihelp you?C: Hello, I’d like to make a reservation, please What time do you open?S: We open from 5:30 pm to 10:00 pm.C: What is your address?S: It’s 57 – 69F Dong Khoi street, District 1, Ho Chi Minh city We’re on levelsB1, 1, and the mezzanine of Times Square Vietnam.C: Is there any parking space?S: Yes, there are three basements available for parking They are on floors B1,C: Great And are there any interesting places nearby? My friend is going homesoon, so I want to take her to some places.Trang 14S: Yes, there are several places you could visit after the meal, like theneoclassical Central Post Office, Nguyen Hue walking street, or Ho Chi MinhCity Opera house.C: Thank you, I’ll keep that in mind.S: So that’s a table for two at 7:30 pm on Saturday the 5 of November Is thatth S: OK, we look forward to seeing you on Saturday the 5 of November Thankth you for choosing Da Vittorio.S: Have a good day, sir.